Refund Policy

Waivbar · Operated by SaaS Solutions LLC

Effective date: Effective upon live launch

At Waivbar Moments, we want every celebration and experience to be worth remembering. Our platform helps event organizers collect photos and videos from their guests through a simple QR code and private gallery.

We understand that plans change. This policy explains when refunds may be available for event purchases.

1. Event Activation purchases

Waivbar Moments currently offers a one-time Event Activation purchase of $99 USD per event, excluding any applicable taxes.

Each purchase activates one event and provides access to the features and limits described at checkout, including guest photo and video collection and a private organizer gallery.

An Event Activation purchase is not a recurring subscription.

Gallery access expires exactly 90 days after the event is created. This date is fixed at creation, does not start at purchase, and never changes if the event date is edited later. The exact expiration date is shown in the activation checkout before you pay.

2. Refunds before guest uploads begin

You may request a full refund within 14 days of purchase, provided that:

• No guest photos or videos have been successfully uploaded to the event; and
• The event has not already received a refund.

Once guest uploads have begun, the event service is considered in use. Refund requests made after that point are reviewed individually under the terms below.

3. Refunds after an event has started

If guests have already uploaded photos or videos, purchases are generally nonrefundable for reasons such as a change of plans, limited guest participation, or choosing not to use the service.

However, we will review requests involving significant technical issues, billing errors, or circumstances where a refund is required by applicable law.

Nothing in this policy limits your statutory consumer rights.

4. Technical problems

If a significant technical issue prevents you or your guests from using the purchased service as advertised, please contact our support team.

We may offer a resolution such as restoring functionality, providing additional access time where appropriate, or issuing a partial or full refund.

Refunds required by applicable law will be provided accordingly.

5. Canceled or rescheduled events

If your event is canceled or rescheduled, please contact us.

If the purchase meets the conditions in Section 2, you may request a full refund.

Otherwise, we may offer an adjustment to the event date or another reasonable accommodation, subject to the platform's access and retention limits. Such changes do not automatically extend a fixed gallery expiration date.

6. What happens after a refund

If a full refund is issued:

• New guest uploads for the refunded event will be disabled.
• Photos and videos already successfully uploaded will not be automatically deleted because of the refund.
• Existing gallery access remains subject to the original access expiration and retention rules.
• The refund will not extend the event's gallery access period.

If we issue a partial refund, your event will generally remain active under its existing access period and limits, unless we specifically notify you otherwise.

A refund does not guarantee continued access beyond the originally applicable gallery availability period.

7. Processing refunds

Approved refunds are issued to the original payment method through our payment processor, Stripe.

The time required for a refund to appear depends on your payment provider or financial institution and may take several business days.

Applicable taxes will be handled according to the payment processor's calculations and relevant law.

8. Duplicate charges and billing errors

If you believe you were charged more than once for the same purchase or notice an unauthorized billing error, contact us promptly.

We will investigate and correct verified billing errors, including issuing refunds where appropriate.

9. How to request a refund

To request a refund, email: crmunlocked@gmail.com

Please include:

• The email address associated with your Waivbar Moments account.
• Your event name.
• The approximate purchase date.
• A brief explanation of your request.

Please do not send your full payment card number or other sensitive financial information.

We aim to respond to refund requests within five business days. This is a response target, not a guarantee that a refund will be completed within that time.

10. Changes to this policy

We may update this Refund Policy from time to time. The version applicable at the time of purchase will govern that purchase, except where changes are required by applicable law.